F.A.Q
We promise to do all within our power to assist you with any questions or concerns you may have. Please feel free to contact us, should you have any other enquiries. All of these information will be provided to you with your final documents (approximately 10 days prior to your departure date).
We pray that your pilgrimage will meet and exceed all of your expectations.
Please share with us your positive and constructive feedback upon your return!
We pray that your pilgrimage will meet and exceed all of your expectations.
Please share with us your positive and constructive feedback upon your return!
GENERAL QUESTIONS
1. How many people will be on tour with me?
Passenger numbers on Splendour pilgrimages are limited to a busload with very occasional exceptions.
2. how can i know if my trip is a guaranteed departure?
Our trips are rarely, if ever, cancelled or postponed. But if you are uncertain, it is best to contact us for confirmation.
RESERVATIONS & DOCUMENTATIONS
1. Can I book for a group?
It is possible for you to form your own group. Depending on the group size, the pricing will differ from the stipulated prices. Terms & Conditions for group bookings may differ from those for individual bookings as well. Please contact us for further details.
2. Do I need Travel Insurance?
Purchase of a comprehensive travel insurance policy is strongly recommended, even though it is not included in the tour package for non-Malaysian passport holders. Malaysian passport holders and permanent residents are usually covered under our group insurance with no extra charge.
3. What if I am travelling alone?
For single travellers who prefer the privacy of their own room, single accommodation can be reserved. Prices for single room supplements are also listed on the respective webpage for each trip.
Otherwise, we strongly encourage you to find a traveling partner, someone whom you can be comfortable sharing the room with. If we do the pairing, you might not get a partner that you’re comfortable with, and if there’s no partner, then extra charges will apply for single supplement.
Otherwise, we strongly encourage you to find a traveling partner, someone whom you can be comfortable sharing the room with. If we do the pairing, you might not get a partner that you’re comfortable with, and if there’s no partner, then extra charges will apply for single supplement.
4. What is a single room supplement?
A single supplement means you are allocated a room all to yourself throughout the trip. If you prefer the privacy of your own room, this can be arranged with an extra fee. Single supplement prices are listed on the respective webpage for each trip.
5. Do I need travel documents?
Passports are needed when travelling outside your country. Your passport should have at least six months validity from your planned date of departure. A coloured copy of your passport should be submitted along with your completed registration form for us to make the necessary reservations.
Malaysian passport holders are normally included in our group visa (wherever required). Non-Malaysian passport holders may need separate visas to enter certain countries. We strongly advise that you consult us well in advance to determine which visas you require and how to obtain them.
Malaysian passport holders are normally included in our group visa (wherever required). Non-Malaysian passport holders may need separate visas to enter certain countries. We strongly advise that you consult us well in advance to determine which visas you require and how to obtain them.
6. WHAT ARE THE EXTRA REQUIREMENTS RELATED TO COVID-19?
Since the COVID-19 pandemic is still not over yet, policies established by various authorities are changing from time to time. We are constantly in touch with these policies to ensure compliance.
At this point of time, almost all national borders across the world do not have specific requirements for incoming tourists. However, the travel insurance policies that we purchase for pilgrims do require (for now) that pilgrims be fully vaccinated (i.e. two shots; booster jabs are not a requirement). Pilgrims are also required to get themselves tested prior to a trip to ensure that they are not COVID-19 positive. These requirements may change nearer to the time of your trip, and we will advise you accordingly.
At this point of time, almost all national borders across the world do not have specific requirements for incoming tourists. However, the travel insurance policies that we purchase for pilgrims do require (for now) that pilgrims be fully vaccinated (i.e. two shots; booster jabs are not a requirement). Pilgrims are also required to get themselves tested prior to a trip to ensure that they are not COVID-19 positive. These requirements may change nearer to the time of your trip, and we will advise you accordingly.
PRIOR TO DEPARTURE
1. Am I expected to pay gratuities (TIPS)?
Your gratuities are most usually included in the total cost of your pilgrimage. In instances where they are not, you will be informed accordingly prior to the trip.
2. How do I exchange currency?
Currency can be exchanged at your local money changers, banks and airports. You should exchange your money prior to the trip.
Debits and credit cards are accepted at most bank machines throughout the world. It is advised that you check with your bank prior to departure, to be sure that your cards operate in the destinations you are travelling to. To find out which currency is used in each destination, don't hesitate to contact us.
Debits and credit cards are accepted at most bank machines throughout the world. It is advised that you check with your bank prior to departure, to be sure that your cards operate in the destinations you are travelling to. To find out which currency is used in each destination, don't hesitate to contact us.
3. How much luggage can I bring?
Due to airline restrictions, limited coach capacity and keeping within the guidelines of Occupation Health and Safety, you are only allowed to bring with you one (1) piece of check-in luggage per person and one (1) piece of hand carry luggage per person.
Your single luggage should have dimensions not exceeding 76x53x28cm (30"x 21"x 11") and weight not exceeding 23 kg. Your single hand carry luggage should not exceed the dimensions of 30x28x14cm (12"x11"x6") and weight not exceeding 7 kg.
We do understand that slight variations to these dimensions will occur and provided the variations are only slight, luggage will be accepted on the coach. Due to limited space on luggage racks in the coach and for safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and minibuses as these bags can cause damage to persons and property if it falls from the overhead compartments for any reason. A carry-on bag and a handbag will be suitable inside the coach.
Your single luggage should have dimensions not exceeding 76x53x28cm (30"x 21"x 11") and weight not exceeding 23 kg. Your single hand carry luggage should not exceed the dimensions of 30x28x14cm (12"x11"x6") and weight not exceeding 7 kg.
We do understand that slight variations to these dimensions will occur and provided the variations are only slight, luggage will be accepted on the coach. Due to limited space on luggage racks in the coach and for safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and minibuses as these bags can cause damage to persons and property if it falls from the overhead compartments for any reason. A carry-on bag and a handbag will be suitable inside the coach.
4. Will I require any vaccinations?
We recommend that you go for a flu vaccination before the trip. The vaccination lasts for a year. It won't stop all flu viruses and the level of protection may vary between people, so it's not a 100% guarantee that you'll be flu-free, but if you do get a flu vaccination, it's likely to be milder and shorter-lived than it would otherwise have been.
5. can you arrange for a triple room?
Triple-room configurations are sometimes available, and at other times not, depending on the size of the hotels and the convention in any one particular country. Where they are available, they are likely to involve double beds and rollaway beds. They are unlikely to be three separate beds. We usually advise against triple-room configurations as there is not much cost saving, if any. Also, hotel rooms in many countries, especially around Europe, tend to be rather congested.
DURING THE TRIP
1. Are there laundry facilities?
Most hotels offer a laundry service, however it can sometimes be costly.
2. How can I contact friends and family?
Internet
Most of the hotels have free internet connection, at least at the lobby area although it's no guarantee. Separate extra charges may even apply for some hotel for Wi-Fi usage. Depending on your destination, some motorcoaches now also offer free wireless Internet connection. So, as you're enjoying your tour, you can share your experience with friends and relatives back home... and it's at no cost!
Telephones
On tour, hotels will either have telephones available in-room or at reception. Any such call charges will be billed to your room.
Mobile phones
A mobile phone is often the easiest way to contact friends and family, however it can be costly. Your mobile phones will be able to roam if you have subscribed to roaming services from your local network provider. You should check international calling and text rates with your cell phone provider and disable data roaming.
Most of the hotels have free internet connection, at least at the lobby area although it's no guarantee. Separate extra charges may even apply for some hotel for Wi-Fi usage. Depending on your destination, some motorcoaches now also offer free wireless Internet connection. So, as you're enjoying your tour, you can share your experience with friends and relatives back home... and it's at no cost!
Telephones
On tour, hotels will either have telephones available in-room or at reception. Any such call charges will be billed to your room.
Mobile phones
A mobile phone is often the easiest way to contact friends and family, however it can be costly. Your mobile phones will be able to roam if you have subscribed to roaming services from your local network provider. You should check international calling and text rates with your cell phone provider and disable data roaming.
3. Is smoking allowed on the coach?
Smoking is not permitted on board the coach.
|
ANY OTHER QUESTIONS
If you have more questions or any other concerns, please don't hesitate to talk to us: Edmund +6.016.443.2783 (WhatsApp) [email protected] Or drop us a message and we'll get back to you as soon as we can: |
|
